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New Day — Help Center

New Day — Help Center

Everything you need to run New Day on a ward: guides for families, staff, and the ward manager.

How to add photos, messages, memories and daily schedule for your loved one.

1

First sign-in

  1. Get invited

    The primary caregiver or facility manager sends you an SMS with a personal link. Open it on your phone.

  2. Verify phone

    Enter your mobile number, receive an SMS code, enter it. Done.

  3. Set a password (optional)

    After first sign-in you can set a password to skip the SMS code next time.

2

Send a voice or text message

Your message appears with your photo and label ("Sivan — your daughter") on the tablet screen.

  1. Go to Management → Messages

    Tap the "Screen Messages" card.

  2. Write or record

    Type a short text, or press 🎤 to record a voice note up to 60 seconds.

  3. Send

    The message reaches the tablet within seconds. After they open it, it auto-archives.

3

Add a memory or story

  1. Open the Memories screen

    In Management, tap "Memories & Stories".

  2. Write the story

    Short title + text. You can attach up to 6 photos per memory.

  3. Attribution

    You can attach the memory to a specific family member or friend so it also shows on their card.

4

Photos & music

  1. Upload photos to the "Home Photos" drawer

    Drag up to 40 photos at a time. Phone photos are auto-converted.

  2. Add a favourite song

    Paste a YouTube link. The song plays with a single tap from the tablet.

  3. Your profile

    On your profile card, add a clear face photo and a label ("your daughter", "your sister") — this way your messages carry the right context.

Need more help?

Our support team is available by email every day. Happy to help with setup, pilots or operational questions.

support@new-day.app