New Day — Help Center
Everything you need to run New Day on a ward: guides for families, staff, and the ward manager.
How to add photos, messages, memories and daily schedule for your loved one.
1
First sign-in
- 1
Get invited
The primary caregiver or facility manager sends you an SMS with a personal link. Open it on your phone.
- 2
Verify phone
Enter your mobile number, receive an SMS code, enter it. Done.
- 3
Set a password (optional)
After first sign-in you can set a password to skip the SMS code next time.
2
Send a voice or text message
Your message appears with your photo and label ("Sivan — your daughter") on the tablet screen.
- 1
Go to Management → Messages
Tap the "Screen Messages" card.
- 2
Write or record
Type a short text, or press 🎤 to record a voice note up to 60 seconds.
- 3
Send
The message reaches the tablet within seconds. After they open it, it auto-archives.
3
Add a memory or story
- 1
Open the Memories screen
In Management, tap "Memories & Stories".
- 2
Write the story
Short title + text. You can attach up to 6 photos per memory.
- 3
Attribution
You can attach the memory to a specific family member or friend so it also shows on their card.
4
Photos & music
- 1
Upload photos to the "Home Photos" drawer
Drag up to 40 photos at a time. Phone photos are auto-converted.
- 2
Add a favourite song
Paste a YouTube link. The song plays with a single tap from the tablet.
- 3
Your profile
On your profile card, add a clear face photo and a label ("your daughter", "your sister") — this way your messages carry the right context.
Need more help?
Our support team is available by email every day. Happy to help with setup, pilots or operational questions.
support@new-day.app